WORKSHOP
Progress on Management Reforms for Better Services
Wednesday 15 August
09:00-16:30, Folkets Hus, Room 300
Convenor: Stockholm International Water Institute (SIWI)
Co-Convenors: International Water Association (IWA)
Institutional reform and development are key elements of water resources management. Unfortunately, institutional arrangements often militate against effective action. In many countries human resources are inadequate to meet the challenges set by the Millennium Development Goals (MDGs) and the World Summit on Sustainable Development (WSSD) targets. Often, quick fixes are adhered to instead of an engagement in sensitive and painful processes of reforming institutions. Similarly, governments are reluctant to implement the politically difficult reforms essential for targets to be met.
Reforms in public and private sectors
As the halfway point to 2015 approaches, it is essential to improve performance of various actors in the water sector, public or private, in order to meet the MDGs. What reforms are needed to overcome sector isolation, short-termism, corruption and self-interest?
Improvement of water services?
Recently there has been a greater focus on improving the management of water services but the impact in practice is unclear. What reforms could overcome effects of overlapping programmes supported by donors and executed by international bodies, NGOs and consultants. Is the well meaning just making everyone’s life more difficult?
How to evaluate effects of management reforms
Progress on management reforms can best be determined by evaluating the services received by the consumers. The best case scenario may be when the economically poor and water poor communities receive satisfactory and adequate services. But how can such evaluations be applied in diversified situations where conditions are continuously changing?
Workshop Programme, 09:00-16:30 Folkets Hus, Room 300
Chair: Mr. Paul Reiter, Executive Director, IWA
Commentator: Prof. Ausaf Rahman, Professor, University of California, USA
Rapporteur: Prof. Ausaf Rahman, University of California, and Dr. Darren Saywell, IWA
09:00 Introduction
09:10 Empowering Water Utilities – Revisiting Capacity-Building. Dr. Richard Franceys, Centre for Water Science, Cranfield University, UK (Invited Speaker)
09:40 Tools to Help Water Organisations Serve Their Users Better. Mr. Mike Muller, GWP-TEC, South Africa (Invited Speaker)
10:10 Time for Commentator and Discussion
10:30 Coffee Break
11:00 Management Reforms in the Water Supply and Sanitation Sector: The Potential of the New Public Management for Improving Services. Dr. Klaas Schwartz UNESCO-IHE Institute for Water Education, Netherlands Antilles
11:15 Rural Water Supply System Service Delivery – Experience from Sri-Lanka. Mr. Kamal Dahanayake, Rural Water Supply and Sanitation Division, Sri Lanka
11:30 Public Water Utility Reform: From Best Practice to Best Fit. Ms. Meike van Ginneken, World Bank
11:45 Better Water Services Operation Through Local Franchising. Dr. Kevin Wall, Council for Scientific and Industrial Research (CSIR), South Africa
12:00 Lunch
13:30 The Reform and Modernization Process in the North Governorate Water Administration, Jordan. Mr. Iyad Dahiyat, Programme Management Unit (PMU)/Ministry of Water and Irrigation, Jordan
13:45 Water Services Management in Latin America: Public or Private? Discussion Based on Four Cases Studies. Mr. Juan Pablo Castro, Independent, Colombia/Netherlands
14:00 Private Sector Participation and Regulatory Reform in Water Supply: The Middle East and North African Experience. Mr. Edouard Perard, Fondazione Eni Enrico Mattei (FEEM) France/Middle East
14:15 Phnom Penh Water Supply Authority: Radical Reforms Transform War-Torn Utility. Mr. Ek Sonn Chan, Phnom Penh Water Supply Authority, Cambodia
14:30 Coffee Break
15:00 Water Service Reform on the Divide, Experiences with Decentralized Management of Water Services in Small towns in Nicaragua. Ms. Antoinette Kome, SNV Netherlands Development Organisation, Nicaragua
15:15 Final Discussion and Conclusions
16:30 Close of Workshop
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